Grievance mechanisms are integral to companies’ capacity to proactively address and resolve environmental and social concerns, thereby preventing their escalation into larger systemic issues. Since the introduction of the United Nations Guiding Principles on Business and Human Rights (UNGPs) in 2011, regulators worldwide have made concerted efforts to incorporate into laws the responsibility of companies to establish robust grievance processes. From the UK’s “Modern Slavery” act of 2015 to the Germany’s Supply Chain Due Diligence Act of 2021, Europe is now heading towards the adoption of mandatory requirements for companies with the first European Directive on Corporate Sustainability Due Diligence (CSDDD).
In this rapidly evolving landscape, CSR Europe’s new Grievance Management Assessment tool (GMA) not only helps companies meet upcoming requirements but also empowers them to leverage grievance mechanisms to enhance due diligence throughout the supply chain.
Our experts will benchmark and assess the maturity of your grievance processes against the UNGPs 8 Effectiveness Criteria. As a result of this exercise, you will receive a comprehensive overview of systemic issues, current gaps, and areas for improvement. It will be then easier than ever before to start working to ensure that operational-level grievance mechanisms in your company are legitimate, accessible, predictable, equitable, transparent, rights-compatible, a source of continuous learning, and based on engagementt and dialogue.
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