Teleperformance : 2020 Universal registration document

Simpler. Faster. Safer.

2020

Universal Registration Document

CONTENTS

Teleperformance in 2020

Message from the Chairman and

Chief Executive Officer 4

Highlights for the year 2020 6

A value creative business model 8 Composition of the Management Committee

and the Board of Directors 10

Group and Risk Presentation

1.1 Group 14

1.2 Risks and control 47

Declaration of extra-financial performance

2.1 Business model 70

2.2 Key extra-financial issues and CSR strategy 72

2.3 An employer of choice 76

2.4 A trusted partner 89

2.5 A major social commitment 94

2.6 Promoting Teleperformance’s environmental

responsibility 97

2.7 A recognized CSR policy 107

2.8 Methodology 109

2.9 Report by the independent third party

on the consolidated non financial statement 111

3.1 Governance 117

• 3.2 Remuneration of directors

  and executive officers 159

• 3.3 Additional information

  on corporate governance 203

Financial review

4.3 Trends and outlook 216

Consolidated financial statements

5.1 Consolidated statement of financial position 218

5.2 Consolidated statement of income 219

5.3 Consolidated statement of comprehensive

income 219

5.4 Consolidated statement of cash flows 220

5.5 Consolidated statement of changes in equity 221

• 5.6 Notes to the consolidated financial statements 222

• 5.7 Statutory auditors’ report on the consolidated

  financial statements 259

Parent company financial statements

6.1 Balance sheet – Assets 264 6.2 Balance sheet – Shareholders’ equity

and liabilities 264

6.3 Income statement 265 6.4 Notes to the parent company financial

statements 266

6.5 Schedule of subsidiaries and investments 282 6.6 Statutory auditors’ report

on the financial statements 285

6.7 Five-year financial information schedule 288

7.1 Information about the company 290

7.2 Share capital 292

7.3 Shareholding 299

7.4 Stock market listing 302

7.5 Dividends 303

7.6 Financial communication 304

8.1 Person responsible for the Universal

Registration Document 308

8.2 Statutory auditors 308

• 8.3 Cross-reference table to the Universal

  Registration Document 308

• 8.4 Cross-reference table to the annual financial

  report (and other information included) 311

• 8.5…